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Get In Touch With Russell

Most questions are answered in the FAQ below. If yours isn't, send a message and we will reply within 24 hours, excluding bank holidays and weekends.

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FAQ

Frequently Asked Questions

Quick answers to the most common questions from our members.

Your downloads are available in two easy ways:

  • 1Check your inbox. Our system automatically sends your download links via email immediately after purchase. If you can't see it, also check your Spam and Junk folders — it sometimes ends up there.
  • 2Your Members Area. You have UNLIMITED access to all your downloads inside the Members Area — 24/7, forever. Click Member Login at the top of every page, then click the Downloads menu.
Tip: Can't see a product you purchased? Double-check you're logged in with the same email address you used at checkout. Still stuck? Use the Contact form below and we'll sort it out straight away.

No problem — this is easy to fix! Just follow these steps:

  • 1Go to the Member Login page and click "Forgot your Armory password?"
  • 2Enter the exact email address you used when you purchased or signed up. Check for typos.
  • 3Check your Inbox, Spam, and Junk folders for the reset email from us.
  • 4The email contains an AUTOLOGIN Link — click it and you will be logged in instantly. No password needed.
  • 5To set a new password, go to your Profile, change your password and click Save Profile.
Important: Always use the same email address you registered with. If you're unsure which email you used, contact us below and we'll look it up for you.

Your confirmation and download links are sent automatically the moment your payment is processed. If you haven't seen it, here's what to check:

  • 1Check your Inbox — search for "Russell Stutely" or "russellstutely.com".
  • 2Check your Spam and Junk folders — our emails occasionally get filtered.
  • 3Log in to the Members Area — your product will be waiting for you there even without the email.
Tip: To ensure you receive our emails in the future, add russell@russellstutely.com to your contacts or safe-senders list. If you still can't find your confirmation after checking the above, use the Contact form below and we'll resend it immediately.

Absolutely — yes! We have you covered whether you're online or offline:

  • 1Online streaming — Most of our products include a full streaming service accessible from any device with a browser. Inside the Members Area, click the Streams ▾ menu.
  • 2Offline / Mobile downloads — Most products also include a Phone & Tablet optimised version for download. Inside the Members Area, look under Downloads ▾ for the Mobile Ready Downloads option.
Great for travel: Download the mobile version before you travel and train anywhere in the world — no internet connection required.

The most common cause is a simple mix-up between Streaming and Downloads — here's how to tell which you need:

  • 1To watch online — always use the Streams ▾ menu inside the Members Area. Do not try to download from the Streams section — it won't work and isn't meant to.
  • 2To download a file — always use the Downloads ▾ menu. This is where your actual downloadable files live.
  • 3If links still aren't working, try a different browser (Chrome or Firefox recommended) or a different device.
Key point: Streams = watch online. Downloads = save to your device. Using the wrong menu is the most common cause of playback issues. If you're still stuck after trying the above, use the Contact form below and we'll get it sorted.

This is very rare, but occasionally it can take a few minutes for the payment processor to register with our system. Please do the following before contacting us:

  • 1Wait 2–3 minutes, then check your Inbox, Spam, and Junk folders for your download email.
  • 2Log in to the Members Area and check your Downloads — your product may already be there.
  • 3If after 5 minutes you still have nothing, contact us immediately using the form below and we will get it rectified for you without delay.
Note: Your payment is safe. This is purely a delivery timing issue and is always resolved quickly. Please do not attempt to purchase again — contact us first.

Both! You have UNLIMITED access to both services — forever.

  • 1Stream online anytime via the Streams ▾ menu — no downloads needed, just click and watch.
  • 2Download and keep your videos via the Downloads ▾ menu — yours to keep on your devices, forever.
You own it: Unlike subscription services that can disappear, your access to the Members Area and all your downloads is lifetime — pay once, keep forever.

Most account details can be updated directly from your Profile page inside the Members Area:

  • 1Log in to the Members Area and click Profile in the top navigation.
  • 2Update your name, address, phone number, or password as needed.
  • 3Click Save Profile to confirm your changes.
Changing your email address? For security reasons, email address changes must be handled by our team. Please open a Support Ticket from inside the Members Area and our tech team will update it for you promptly.
Our Refund Policy

All sales are final. We do not offer refunds under any circumstances.

This is not a decision we take lightly — it is a reflection of the exceptional quality and real-world results our products have delivered for over 30 years.

In over three decades of teaching, training, and selling to martial artists, law enforcement, and combatives professionals worldwide, we have never had a genuine complaint about product quality. Our track record speaks for itself.

If you have a technical issue accessing your product, we will always resolve it quickly and completely. Use the Contact form below and we'll be straight on it.

The fastest and most reliable way to reach us is via the Contact Form below on this page. We read and respond to every message personally.

Please use the form below — we do not publish a direct email address as it helps us manage and track all enquiries efficiently, ensuring nothing gets missed and you get a faster response.

Send Us a Message

We read and reply to every message personally. Members and customers, please sign in and open a support ticket for priority support.